Result Oriented SSC & Bank Exam Preparation Tips: UNIT III MCQS FOR COMMERCE PAPER III UGC NET

UNIT III : Human Resource Management

TOPICS TO BE COVERED

Concept; Role and Functions of Human Resource Management.

Human Resource Planning, Job analysis, Job description and specifications, Use of Job analysis information, Recruitment and Selection.
Training and Development, Succession Planning.
Compensation : Wage and Salary administration, Incentives and Fringe benefits, Morale and Productivity.
Appraisal Performance
Industrial Relations in India, Health, Safety, Welfare and Social Security, Workers participation in Management.

Unit III HUMAN RESOURCE MANAGEMENT

Organizational Behavior is a study of investigating

the impact of:

a. Employees' behavior in an organization

b. Societal behavior on an organization

c. Country's culture on an organization

d. Country's economy on an organization

Ans. a

Which of the following term is used to identify,

"what the job holder does"? "how it is done"? &

"why it is done"?

a.Job specification

b.Job evaluation

c.Job description

d.Job title

Ans. c

Which of the following term is used to identify the

physical & mental skills, required to perform by an

individual within a particular position in an

organization?

a. Job title

b. Job specification

c. Job description

d.Job evaluation

Ans. c

Jobs are compensated on the basis of:

a Job analysis

b Job specification

c Job worth

d Job description

Ans. a

5. Which of the following is a stated

outcome of 'Job Analysis'?

a Job description

b Job specification

c Job evaluation

d All of the given options

Ans d

6. Total compensation constitutes of

a direct rewards

b indirect rewards

c both of the given options

d none of the given options

Ans. c

7. Assertion (A) : One can not be sure

about the quality of appraisal on

the basis of length of service.

Reasoning (R) : Initial appraisal and

promotional appraisal are done

separately and differently since

the length of service is different.

a (R) is correct but (A) is not

correct.

b (A) is correct but (R) is not

correct.

c (A) and (R) both are correct.

d (A) and (R) both are not correct.

Ans. d

8. Which of the following are covered under the scope of Human Resource Management ?

(i) Forecasting Human Resource Needs

(ii) Replacement Planning

(iii) Human Resource Dynamics

(iv) Human Resource Development Planning

(v) Human Resource Audit

a (i), (iii), (v)

b (i), (ii), (iii), (iv)

c (iii), (v)

d (i), (ii), (iii), (iv), (v)

Ans. d

9. On which of the following, at the initial stage, the Indian IT companies relying more for getting good IT professionals ?

a Job Portals

b Placement Agencies

c Campus Placement

d All of the above

Ans c

10. Statement (i) : Labour always get a major share of productivity gains.

Statement (ii) : Partial stoppage of work by workers amounts to strike.

a. Statement (i) is true but (ii) is false.

b. Statement (ii) is true but (i) is false.

c. Both statements are true.

d. Both statements are false.

Ans. b

11. Expectancy theory focuses on the relationships between which three factors?

a. Needs, effort and persistence

b. Needs, performance and inputs

c. Inputs, performance and outcomes

d. Needs, performance and outcomes

Ans. d

12. A horizontal extension of the object to increase task variety is called:

a.Job evaluation

b.Job enrichment

c. Job enlargement

d Job rotation

Ans. c

Q13. HRM is associated with the management of;

A. General people

B. Financial resources

C. Organizational people

D. Community members

Ans. c

14. Cost of human resources refers to;

A. Company profits

B. Employee shares

C. Salary packages

D. Earned revenues

Ans. c

15. Top level managers require __________________ skills the most;

A. Technical

B. Interpersonal

C. Conceptual

D. Mechanical

Ans. c

16. Matching the job description with the individuals’ qualification is an important aspect of;

A. IS

B. MIS

C. HRIS

D. DBMS

Ans. c

17. HR managers are generally the _______________ managers;

A. Line

B. Middle

C. Staff

D. Top

Ans. c

18. Manufacturing was the main concern of personnel department during;

A. Mechanistic period

B. Catalytic period

C. Organist period

D. Strategic period

Ans. a

19. SWOT Analysis is a tool for;

A. Determining organization’s mission

B. Developing organizational goals

C. Formulating strategies

D. Environmental scanning

Ans. d

20. Jobs are identified & grouped while;

A. Planning

B. Organizing

C. Leading

D. Controlling

Ans. b

21. According to the Hawthorne studies, the productivity of employees;

A. Increased by increasing light

B. Decreased by decreasing light

C. Increased by observing them

D. No change in their productivity

ans. c

22. Organizational goals should be;

A. Achievable

B. Ambiguous

C. Random

D. Vague

Ans. a

23. Which one of the following is NOT the source of workforce diversity?

A. Age

B. Gender

C. Education

D. Resentment

ans. d

24. To anticipate the human resource needs of the organization based on some previous data or managerial judgment is known as;

A. Demand forecasting

B. Supplies forecasting

C. Financial forecasting

D. Sales forecasting

ans.a

25. The thorough & detailed study regarding jobs within an organization is represented by;

A. Job analysis

B. Job description

C. Job specification

D. Job evaluation

ans. a

26. A practice used by companies to assign their costly activities to outside providers,

(for the purpose of cost saving), rather than completing it internally is called;

A. Planning

B. Decentralization

C. Restructuring

D. Outsourcing

ans d

27. Organizational behavior depicts the;

A. Jargons used within the organization

B. Collective behavior of an organization

C. Effect of society’s common behavior on an organization

D. Culture prevails in an organization

Ans. b

28. Leaders perform;

A. Decisional roles

B. Informal roles

C. Informational roles

D. Interpersonal roles

ans. d

29. Organizations take inputs from its;

A. Rules & Policies

B. Internal Environment

C. External Environment

D. Legislations

Ans. b

30. As organizational activities are interrelated, it is said to be;

A. A closed system

B. An isolated system

C. An open system

D. A clogged system

Ans. c

31. Management sciences department is one of the _______________ of the VU;

A. System

B. Subsystem

C. Board

D. Structure

Ans.a

32. Shifting from manual to computerized system is resulted due to;

A. Workforce diversity

B. Technological advancement

C. Stake holder’s involvement

D. Globalization

Ans. b

33_________ is the process of acquiring, training, appraising and compensating employees, attending to their labor relations, health and safety and fairness concerns.

a. Labor Relations

b. Organizational Behavior

c. Human Resource Management

d. Organizational Health and Safety Management

Ans c

34. Which of these refers to the temporary, part-time and self-employed workers?

a. Internal labor force

b. Contingent work force

c. High-performance work systems

d. Downsized employees

ans b

35. Which basic function of management includes delegating authority to subordinates and establishing channels of communication?

a. Planning

b. Organizing

c. Leading

d. Staffing

Ans b

36. Over the past 25 years, all of these areas of legal environment have influenced HRM except:

a. Equal employment opportunity legislation

b. Employees pay and benefits

c. Employee competition legislation

d. Job security

Ans c

37. One of the most popular methods of increasing employee responsibility and control is _______.

a. Outsourcing

b. "Military model" of management

c. HRIS

d. Work teams

Ans d

38. Which of these is a major dimension of HRM practices contributing to company competitiveness?

a. Compensating human resources

b. Acquiring and preparing human resources

c. Managing the human resource environment

d. All of the given options

Ans d

39. How has technology changed HRM practices?

a. Recruiting using the web generates smaller, more focused applicant pools.

b. Employee training is offered through scheduled classes rather than on demand.

c. Electronic resumes take less time to evaluate than paper resumes.

d. None of the given options.

Ans c

40. How do companies facilitate workforce diversity?

a. Rely on external support systems for minority workers.

b. Encourage employees to challenge the beliefs and values of other employees.

c. Build in accountability through surveys and audits.

d. Reinforce traditional values.

Ans c

41. Employee involvement requires extensive additional HRM activity in which of these areas?

a. Training

b. Benefits

c. Labor negotiation

d. Marketing

Ans a

42. Managers who meet designated goals are _______.

a. Assertive

b. Efficient

c. Effective

d. Entitled

Ans c

43. David conducts new employee orientation for a large organization. His work is within which basic HRM function?

a. Management

b. Motivation

c. Career planning

d. Training and development

Ans d

44. Employee relations specialists are involved in which of these activities?

a. Handling employee complaints

b. Working with position control specialists in compensation

c. Negotiating benefits packages

d. Coordinating interview schedules

Ans a

45. The father of scientific management is ________.

a. Deming

b. Burns

c. Taylor

d. Hawthorne

Ans c

46. A large organization is an EEO employer with an affirmative action plan. Which of these activities is performed as part of the plan?

a. All job applicants must have a recommendation from current or past employee

b. Insurance premiums from former employers of all applicants are analyzed

c. Job requirements are determined based on skills, knowledge and abilities

d. Job announcements are posted on the company bulletin board

Ans c

47. Which of these items would be in the highest security category of a typical HRIS?

a. Employee name

b. Former employers

c. Salary

d. Work location

Ans c

48. Which of these decreases in the labor supply is the easiest to predict?

a. Transfers-in

b. Retirements

c. Voluntary quits

d. Prolonged illnesses

Ans b

49. Wal-Mart differentiates its business by offering the lowest prices. Offering the lowest prices is Wal-Mart’s _________.

a. Functional strategy

b. Competitive advantage

c. Distinctive competence

d. Corporate strategy

Ans b

50. __________ is the process of assessing progress toward strategic goals and taking corrective action as needed.

a. Strategic management

b. Strategic planning

c. Strategic control

d. Diversification

Ans c

51. _________ is the right to make decisions, to direct the work of others and to give orders.

a. Leadership

b. Authority

c. Delegation

d. Management

Ans b

52. Which of the following is considered a qualitative approach to job analysis?

a. Position analysis questionnaire

b. Interviews

c. Department of Labor approach

d. Functional job analysis

Ans b

53.Consider the following statements—

The vouching of remuneration to directors involve the checking of

1. special resolution.

2. statement of accounts.

3. approval note of the Central Government.

4. Minutes Book.

Which of the statements given above are correct ?

(A) 1 and 2 only

(B) 2 and 3 only

(D) 1, 3 and 4

Ans. c

54. Some organizations have escalator clause in their labour agreements.

What does this clause provide for ?

(A) Automatic increase in wage/salary depending on seniority

(B) Wage increase depending on output per day by the worker

(D) Automatic increase in wage/salary depending on increase in profits of the firm

Ans. a

55. What is an organization structure in which each employee reports to both a functional (or division) manager and to a project (or group) manager, known as ?

(A) Strategic business unit

(B) Departmentation by customer

(D) Departmentation by territory

Ans. b

56. Consider the following statements—

Internal check relates to

1. arrangement of duties of employees.

2. distribution of work in such a way that work of one employee is checked by other employee.

3. review of operations.

Which of the statements given above is/are correct ?

(A) 1 and 2 only

(B) 2 and 3 only

(D) 1, 2 and 3

Ans. a

57. Out of the following, which are four dimensions of Human Development Index ?

(i) Life Expectancy

(ii) Literacy Level

(iii) Success Rate of Marriages

(iv) Standard of Living

(v) Crime Rate

(vi) Corruption Level

(vii) Economic Entitlement

(viii) Foreign Visits

Codes :

(A) (i), (ii), (vi) and (viii)

(B) (i), (ii), (iv) and (vii)

(D) (iii), (v), (vii) and (viii)

Ans. c

58. Conversion cost is the sum of

(A) Indirect wages and factory overhead

(B) Direct wages, direct expenses and factory overhead

(D) Prime cost and selling & distribution overhead

Ans. b

59. Assertion (A) : One can not be sure about the quality of appraisal on the basis of length of service.

Reasoning (R) : Initial appraisal and promotional appraisal are done separately and differently since the length of service is different.

(A) (R) is correct but (A) is not correct.

(B) (A) is correct but (R) is not correct.

(D) (A) and (R) both are not correct.

Ans. c

60. Which of the following are covered under the scope of Human Resource Management ?

(i) Forecasting Human Resource Needs

(ii) Replacement Planning

(iii) Human Resource Dynamics

(iv) Human Resource Development Planning

(v) Human Resource Audit

(A) (i), (iii), (v)

(B) (i), (ii), (iii), (iv)

(D) (i), (ii), (iii), (iv), (v)

Ans. b

61. On which of the following, at the initial stage, the Indian IT companies relying more for getting good IT professionals ?

(A) Job Portals

(B) Placement Agencies

(D) All of the above

Ans. c

62. Statement (i) : Labour always get a major share of productivity gains.

Statement (ii) : Partial stoppage of work by workers amounts to strike.

(A) Statement (i) is true but (ii) is false.

(B) Statement (ii) is true but (i) is false.

(D) Both statements are false.

Ans. c

63. Statements :

(I) Hygeine factors are the intrinsic part of job carried out by an individual

(II) Theory ‘Y’ represents the optimistic view about the human nature

(A) Both correct

(B) Both incorrect

(D) I incorrect, II correct

Ans. c

64. In Job - evaluation, the key jobs are designated as ones :

(A) Which are more in number in the organisation

(B) Which are most important for the servival of the organisation

(D) Which represent different levels of each compensable factors

Ans. b

65. Statements :

(I) Employee development is more future oriented and more concerned with education than employee training.

(II) Apprenticeship programme is one of the widely used off - the job training method.

(A) Both correct

(B) Both incorrect

(D) I incorrect, II correct

Ans. c

66. Match the items in List I with the items in List II.

List I List II

(a) Brain storming (1) A free wheeling group discussion

(b) Business game (2) A development activity in which one’s action is guided by others

(a) (b) (c)

(A) 1 2 3

(B) 2 1 3

(D) 2 3 1

Ans. c

67. Statements :

(I) Fringe benefits, now-a-days are a significant component of compensation.

(II) Under piece-rate plan, employees are paid at a stipulated rate per hour of work done by the employee

(A) Both correct

(B) Both wrong

(D) I wrong, II correct

Ans. b

68. Recruitment and selection involves the following except :

(A) Building a pool of candidates

(B) Completing application forms by applicants

(D) Employment planning and forecasting

Ans, d

69. Which of the following is not necessary for promotion from within ?

(A) Job posting

(B) Advertisements

(D) Performance Appraisal Form

Ans. b

70. Performance appraisal means evaluating an employee’s performance relative to :

(A) Established goods

(B) Fellow employees

(D) Performance standards

Ans. d

71. HRM is concerned with :

(A) Workers

(B) Managers

(D) All employees

Ans. d

72. The sum total of emotional and informational behaviour is called :

(A) Motivation

(B) Talent

(D) Attitude

Ans. a

73. Arrange the following in the order in which they are practised :

(i) Promotion

(ii) Performance appraisal

(iii) Recruitment

(iv) Training and Development

Code :

(A) (iii) (ii) (iv) (i)

(B) (iii) (ii) (i) (iv)

(D) (iii) (iv) (ii) (i)

Ans. d

74. Match Items from List - I with the Items in List - II :

List - I List - II

(a) Psychoanalytical Theory (i) Strong inter linkages

(b) Scientific Management Approach (ii) Personality

(d) Basic elements of a Job (iv) F.W. Taylor

Code :

(a) (b) (c) (d)

(A) (ii) (iv) (i) (iii)

(B) (ii) (iii) (i) (iv)

(D) (ii) (iv) (iii) (i)

Ans. d

75. What are K.R. As. ?

(A) Key Result Areas

(B) Key Recruitment Agencies

(D) Key Resourceful Areas

Ans. b

76. What is the operative function of Human Resource Management ?

(A) Controlling

(B) Organizing

(D) None of the above

Ans. c

77. Selection means :

(A) Elimination

(B) Testing

(D) None of the above

Ans. c

78. What is the method used to determine wage differentials ?

(A) Merit rating

(B) Job design

(D) None of the above

Ans. a

79. Social security benefit include :

(A) Annual bonus

(B) Non-financial incentives

(D) None of the above

Ans. c

80. Performance appraisal relates to :

(A) 360 degrees appraisal

(B) Open-door method

(D) All of the above

Ans. a

81. Job analysis provides information used for :

(A) Organisation chart

(B) Policy

(D) Promotion

Ans. d

82. Which of the following relates to training workers ?

(A) Job rotation

(B) Induction

(D) Task

Ans. a

83. 360 degree method relates to :

(A) Performance appraisal

(B) Organisation climate

(D) Retrenchment method

Ans. a

84. Human relations approach of management is associated with :

(A) Abraham Maslow

(B) Peter F. Drucker

(D) Herzberg

Ans. b

85. Attrition is related to :

(A) Job description

(B) Resignation/Termination

(D) Merit rating

Ans. c

86. Statements :

(i) High morale leads to high productivity

(ii) High morale need not necessarily lead to high productivity

(A) Both are correct

(B) Both are incorrect

(D) (i) is incorrect (ii) is correct

Ans. c

87. Statements :

(i) Agency theory relates to the relationship between management and employees.

(ii) Agency theory relates to middlemen.

(A) Both are correct

(B) Both are incorrect

(D) (ii) is correct (i) is incorrect

Ans. c

88. Staffing includes :

(i) Training

(ii) Appraisal

(iii) Placement

(iv) Directing

(A) (i) and (iii)

(B) (i), (ii) and (iii)

(D) (i), (ii), (iii) and (iv)

Ans. b

90. What is the method used to determine wage differentials ?

(A) Merit rating

(B) Job design

(D) None of the above

Ans. a

91. Performance appraisal relates to :

(A) 360 degrees appraisal

(B) Open-door method

(D) All of the above

Ans. d

92. The function of attracting, acquiring, retaining and developing human resources in an organisation is called

(A) recruitment

(B) induction

(D) staffing

Ans. a

93. Job evaluation is a technique which aims at

(A) Establishing fair and equitable pay structure.

(B) Analysing requirement of updating technology.

(D) Improving productivity.

Ans. c

94. Induction is an integral part of

(A) Training

(B) Selection

(D) None of the above

Ans. c

95. PIP test seeks to measure

(A) IQ

(B) Personality, Interest and Preferences

(D) Preferred Investment Plans

Ans. b

96. Assertions :

(i) High morale leads to high productivity.

(ii) High morale need not necessarily lead to high productivity.

(A) Both (i) and (ii) are correct.

(B) Both (i) and (ii) are incorrect.

(D) (i) is incorrect and (ii) is correct.

Ans. b

97. Statements :

(i) Fringe benefits, now-a-days, are a significant component of “compensation”.

(ii) Under Piece-rate plan, employees are paid at a stipulated rate per hour of work done by them

(A) Both (i) and (ii) are correct.

(B) Both (i) and (ii) are incorrect.

(D) (i) is correct and (ii) is Incorrect

Ans. d

98. Safety and accident prevention should concern managers for all the following reasons

except :

(A) Criminal Liability

(B) Human suffering of the injured workers

(D) Work-related accident figures are staggering

Ans. c

99. During the formulation of plans, HR can :

(A) provide details regarding competitors’ incentive plans

(B) provide moral support

(D) provide empowerment strategies

Ans. b

100. Providing employees with basic background information about the firm is :

(A) Education

(B) Employee orientation

(D) Required by Law

Ans. b

101. Human Resource Department is :

(A) Line Department

(B) Functional Department

(D) Service Department

Ans. d

102. Business Plans designed to achieve the organisation’s objectives is called :

(A) Human Resource Planning

(B) Human Resources forecasts

(D) Corporate Development Plan

Ans. b

103. The process of integrating the employees’ needs and aspirations with organisational

needs is called :

(A) Organisational Planning

(B) Human Resource Planning

(D) Succession Planning

Ans. b

104. A performance Appraisal System can be used for the following except :

(A) Human Resource Planning

(B) Tone up performance

(D) Discipline employees

Ans. c

105. Which one of the following purposes is not served by performance evaluation ?

(A) Decisions about promotions, transfers and terminations.

(B) Centralisation and decentralisation of decision making authority.

(D) Criterion against which selection and development programmes are validated

Ans. c

106. Who has introduced the “Seven Point Plan” for taking the best interview method ?

(A) Milton L. Blum

(B) F. E. Burt

(D) Filippo

Ans. c

107. The last stage in a grievance redressal procedure is handled by

(A) Union

(B) Voluntary Arbitrator

(D) Grievance Committee

Ans. c

108. Sequence the following in which they are practised :

(i) Promotion

(ii) Performance appraisal

(iii) Recruitment

(iv) Training and Development

(A) (iii), (ii), (iv) (i)

(B) (iii), (ii), (i), (iv)

(D) (iii), (iv), (ii), (i)

Ans. a

109. What is defined as the organization's attempt to add to, maintain, or

readjust its total human resource complement in accordance with its

strategic business objectives?

a. recruitment

b. selection

c. staffing

d. training and development

Ans. c

110. Job Evaluation is carried on mainly for

a. identifying geographical location factors of business enterprise

b. promoting job satisfaction

c. simplifying wage administration

d. meeting competition effectively

Ans. b

111. Consider the following steps

1. Measurement of performance

2. Establishment of standards

3. Comparison between performance and standards

4. Correction of deviations

The correct sequence in which these steps are undertaken in the process of controlling is

(a) 1, 2, 3, 4

(b) 2, 1, 3, 4

(d) 1, 3, 2, 4

Ans. c

112. Assertion (A) : Job evaluation facilitates framing a suitable incentive system for workers.

Reason (R) : Incentives can be rationally based on timesaving by workers on a particular job, which can rightly be known from job evaluation.

(a) Both A and Rare true and R is the correct explanation of A

(b) Both A and R are true but R is NOT the correct explanation of A

(d) A is false but R is true

Ans. d

113. Systematic and orderly process of determining the of worth of a job in relation to other jobs is known as

a. job analysis

b. job evaluation

c. job specification

d. job description

Ans. b

114. Which one of the following factors does NOT influence wage and salary structure?

a. Demand and supply

b. Cost of living

c. Job rotation

d. Job requirements

Ans. a

115. Which among the following is a direct advantage of incentive compensation?

a. Mutual cooperation among the workers

b. Decrease in absenteeism

c. Increase in productivity

d. Better industrial relations

Ans. b

116. People resist change in organizations because of

a. fear of unemployment

b. increase in responsibility

c. need for new social adjustments

d. All the above

Ans. d

117. The psychologist A. H. Maslow has developed a widely acclaimed conceptual framework for understanding human motivation. Human needs, according to Maslow, tend to follow the classification of five categories of needs given as under

1. Egoistic needs

2. Safety needs

3. Social needs

4. Physiological needs

5. Self-fulfillment needs

These needs, according to Maslow, follow a basic hierarchical pattern from the most basic to the highest level needs as follows

a. 1, 2, 3, 4,5

b. 4, 2, 3, 1, 5

c. 5, 4, 3, 2, 1

d. 1, 3, 2, 4, 5

Ans. a

118. The most complex and widely used method of job evaluation is

a. the job ranking method

b. the job classification method

c. the market pricing method

d. the points method

Ans. a

119. Consider the following

1. Measurement

2. Projection

3. Selection

4. Observation

5. Comparison

6. Decision making

7. The correct sequence of the above

ingredients of management by

exception is

a. 1, 2, 3, 4, 5, 6

b. 1, 2, 3, 5, 4, 6

c. 1, 2, 3, 6, 4, 5

d. 1, 2, 3, 4, 6, 5

Ans. c

120. A wage which should enable a worker to provide for himself’ and his family not merely the bare essentials like food clothing and shelter but also a measure of comfort in the form of education for his children and protection against diseases and illness is. known as

a. Fair Wage

b. Minimum Wage

c. Living Wage

d. Incentive Wage

Ans. d

121. Emerson Efficiency System of wage. payment means

a. the worker is allowed a certain time within which he is required to complete his job

b. the completion of job within the prescribed time, the worker is paid bonus of a certain percentage

c. where the worker takes 50% more than the prescribed time, he is paid no bonus

d. All of the ‘above

Ans. d

122. Match List (Theories of Wages) with List II (Theorists Who Developed) and select the correct answer using the codes given below:

List I

A. Subsistence theory

B. The surplus value theory of wage

C. Residual claimant theory

D. Marginal productivity theory

List II

1. Philip Henry and John Bats

2. Francis A. Walker

3. David Ricardo

4. Karl Marx

Codes;

A B C D

a. 3 1 2 4

b. 2 4 3 1

c. 3 4 2 1

d. 2 1 3 4

Ans. d

123. Consider the following statements about management of change:

1. Job enlargement and job enrichment are examples of techno-structural approaches to change

2. Organizational development is short - range effort supported by top management to increase an organization’s problem solving and renewal processes

Which of the statements given above is/are correct?

a. 1 only

b. 2 only

c. Both 1 and 2

d. Neither 1 nor 2

Ans. c

124. The system of internal check ensures that

a. Work is distributed among the employees according to their merit and qualifications

b. Work is completed as per the prescribed time schedule

c. Work performed by one employee is automatically checked by another employee

d. Work performed by an employee is checked by internal audit staff

Ans. a

125. Consider the following statements about Management by Objectives (MBO)

1. Effective MBO programmes usually start with the top managers who determine the organization’s strategy and set preliminary goals.

2. Employees enjoy wide autonomy in implementation of plans.

3. Managers and employees periodically meet to review progress towards the objectives.

Which of the statements given above is/are correct?

a. 2 and 3

b. 1 and 3

c. 1 only

d. 1, 2 and 3

Ans. d

126. A process of combining a series of tasks into a new, broader job that provides the worker with greater work variety and a greater sense of responsibility is known as

a. Job enlargement

b. Job enrichment

c. Job analysis

d. Job simplification

Ans. a

127. The strategic approach to total compensation involved splitting the total compensation. into three parts as under

1. Variable pay

2. Indirect pay

3. Base pay

Which of the above components is/are linked to the organization’s success?

Select the correct answer using the codes given below:

a. 1 only

b. 1 and 2

c. 1, 2 and 3

d. 2 and 3

Ans. d

128_________ is the process of acquiring, training,

appraising and compensating employees, attending to their labor

relations, health and safety and fairness concerns.

a. Labor Relations

b. Organizational Behavior

c. Human Resource Management

d. Organizational Health and Safety Management

Ans. c

129 Which of these refers to the temporary, part-time and self-employed workers?

a. Internal labor force

b. Contingent work force

c. High-performance work systems

d. Downsized employees

Ans. d

130 Which of the following is considered a qualitative approach to job analysis?

a. Position analysis questionnaire

b. Interviews

c. Department of Labor approach

d. Functional job analysis

Ans. b

131 Willingness, capacity & opportunity to perform are said to be;

A. Performance outcomes

B. Determinants of performance

C. Performance appraisals

D. Types of performance standards

Ans. b

132. The point method to evaluate job is an extension of;

A. Ranking method

B. Factor comparison method

C. Classification method

D. Point factor method

Ans. b

133. Job evaluation is based on the;

A. Physical skills required by the job

B. Relative job worth for an organization

C. Complexity of the job to perform

D. Conceptual skill required by the job

Ans. b

134 Hawthorne studies depict the effects of work environment on:

a) Human Behavior

b) Human Performance

c) Human Satisfaction

d) All the given options

Ans. a

135. Train the raters prior to conduct the performance appraisal is an important responsibility of;

A. Top management

B. HR department

C. Line managers

D. Production department

Ans. b

136. Which of the following is true with regard to predicting organizational employment needs?

a. The most effective analysis processes examine future practices to predict present needs.

b. Computerized methods of employment forecasting are useful in small organizations but ineffective in large organizations.

c. Mathematical models such as ratio analysis examine the relationship between a causal factor (e.g., sales volume) and the number of employees needed.

d. Very few organizations engage in any kind of employment prediction process.

Ans. c

137. An advantage of job analysis methods that use quantitative measures is that:

a. HR professionals can group together, and assign similar pay to, all jobs with similar scores, even if the jobs are very different.

b. methods that use quantitative measures are much less expensive than non-quantitative methods.

c. quantitative measures never change, unlike non-quantitative measures.

d. it is much easier to plan employee training programs if quantitative measures are used.

Ans. a

138. CROSS-TRAINING means

(a) Employees giving training to each other

(b) Training in Similar Industry for employee

(d) Training using cross reference Technique

Ans : c

139. .Emotional intelligence is

1 is IQ of the person

2. is capcity to correspond with relating well to people

3. is about dealing with environmental demands

Which of The Above Statements are Correct ?

(a) 1 only

(b) 1 and 2

(d) All of the above

Ans : c

140. The highest order need in Maslow’s Hierarchy is?

(a) Esteem

(b) Self-actualization

(d) Safety

Ans : b

141. Which one of the following factors does NOT influence wage and salary structure?

(a) Demand Supply

(b) Cost of living

(d) Job requirements

Ans. (c)

142. Match List—I with List—II and select the correct answer using the Code given below the Lists

Code:

List-I List-II

A. Principles of management 1. Douglas McGregor

B. Management by objectives 2. Chester Barnard

C. Human Resources Approach School 3. Henry Fayol

D. Human Relations School 4. George Elton Mayo

5. Peter Drucker

Codes:

A B C D

(a) 1 2 3 4

(b) 4 5 1 2

(d) 4 5 2 1

Ans. (b)

143. In an organization, performance appraisal is not expected to:

(a) integrate and coordinate the Endeavour of individuals

(b) monitor the efforts of individuals

(d) calculate the living wage of the worker

Ans. (d)

144. Consider the following stages in delegation of authority

1. Creation of obligation

145. Determination of results expected

3. Assignment of duties

4. Authorization for action

The correct sequence of these stages is:

(a) 1,2, 3, 4

(b) 2, 1, 4, 3

(d) 1, 3, 4, 2

Ans. (c)

146. Consider the following steps:

1. Measurement of performance

2. Establishment of standards

3. Comparison between performance and standards

4. Correction of deviations

The correct sequence in which these steps are undertaken in the process of controlling is:

(a) 1, 2, 3, 4

(b) 2, 1, 3, 4

(d) 1, 3, 2, 4

Ans. (b)

147. Which one among the following is an instance of Participative Management?

(a) Board of Directors

(b) Trade Unions

(d) Task Force

Ans. (c)

148. The size of an office can be measured in which of the following ways?

1. Production capacity of the organization

2. Number of employees

3. Investment in equipment and machines

4. Total administrative expenses

Select the correct answer using the Code given below:

Code:

(a) 1 and 4 are correct

(b) 1 and 2 are correct

(d) 2, 3 and 4 are correct

Ans. (d)

149. The term ‘organizational climate’ best represents:

(a) human environment prevailing in an organization

(b)union management relations within an organization

(d) socio-cultural environment in an organization

Ans. (d)

150. Organizations require narrow span of control if there are:

(a) mature subordinates within

(b) competent and trained managers

(d) well defined plans for repetitive operations

Ans. (b)

151. Which one f the following traits describes properly organic or behavioral structure of organization?

(a) Wider spans of control

(b) More centralization

(d) Taller hierarchy

Ans. (a)

152. People resist change in organization because of:

(a) fear of unemployment

(b) increase in responsibility

(d) All the above

Ans. (d)

153. Match List-I with List-II and select the correct answer using the Code given below the List:

List- I List-II

A. F.W. Taylor 1. Principles of Management

B. Maslow 2. Team Work

C. Esprit de Corps 3. Scientific Management

D. V Henry Fayol 4. Theory of Human Motivation

Code:

A B C D

(a) 1 4 2 3

(b) 3 2 4 1

(d) 3 4 2 1

Ans. (d)

154. The size of an office can be measured in which of the following ways?

1. Production capacity of the organization

2. Number of employees

3. Investment in equipment and machines

4. Total administrative expenses

Select the correct answer using the Code given below:

Code:

(a) 1 and 4 are correct

(b) 1 and 2 are correct

(d) 2, 3 and 4 are correct

Ans. (d)

155. The term ‘organizational climate’ best represents:

(a) human environment prevailing in an organization

(b)union management relations within an organization

(d) socio-cultural environment in an organization

Ans. (d)

156. Organizations require narrow span of control if there are:

(a) mature subordinates within

(b) competent and trained managers

(d) well defined plans for repetitive operations

Ans. (b)

157. Which one f the following traits describes properly organic or behavioral structure of organization?

(a) Wider spans of control

(b) More centralization

(d) Taller hierarchy

Ans. (a)

158. The managerial function of organizing involves:

(a) reviewing and adjusting plan in the light of changing conditions

(b) establishing programme for the accomplishment of objectives

(d) getting things done through others

Ans. (c)

159. Which among the following is the oldest and simplest device for achieving coordination?

(a) Hierarchy

(b) Planning

(d) Rules

Ans. (b)

160. Centralizing the office work is desirable mostly because it:

(a) fixes responsibility

(b) avoids duplication

(d) permits better delegation

Ans. (a)

161. Match List-I with List-II and select the correct answer using the Code given below the List:

List- I List-II

A. F.W. Taylor 1. Principles of Management

B. Maslow 2. Team Work

C. Esprit de Corps 3. Scientific Management

D. V Henry Fayol 4. Theory of Human Motivation

Code:

A B C D

(a) 1 4 2 3

(b) 3 2 4 1

(d) 3 4 2 1

Ans. (d)

162. Which one of the following is not an element of direction?

(a) Planning and organizing various resources for doing work

(b) Continuous training activity in which subordinates are instructed to carry out a particular assignment

(d) Maintaining discipline and rewarding those who perform properly

Ans. (a)

163. Some organizations have escalator clause in their labour agreements. What does this clause provide for?

(a) Automatic increase in wage/salary depending on seniority

(b) Wage increase depending on output per day by the worker

(d) Automatic increase in wage/salary depending on increase in profits of the firm

Ans. (c)

164. What is an organization structure in which each employee reports to both a functional (or division) manager and to a project (or group) manager, known as?

(a) Strategic business unit

(b) Departmentation by customer

(d) Departmentation by territory

Ans. (c)

165. According to Need Hierarchy Theory of Maslow, human needs arise in which one of the following order?

(a) Physiological needs- Social needs- Safety needs- Ego needs- Selfactualisation needs

(b) Physiological needs- Social needs- Ego needs- Safety needs- Selfactualisation needs

(d) Physiological needs—Safety needs—Ego needs—Social needs—Selfactualisation needs

Ans. (c)

166. Consider the following steps with regard to a recruitment process

1. Develop a job specification

2. Perform job analysis

3. Design job description

4. Attract a pool of applicants

S. Select the best recruits

Which is the correct sequential format of the above steps?

(a) 1- 2-4-3-5

(b) 2-3-1-4-5

(d) 2-1-3-4-5

Ans. (d)

167. In Vroom’s theory of motivation, what is valence related to?

(a) The strength of an individual’s preference to a total outcome

(b) The strength of a group’s preference to a total outcome

(d) The strength of an individual’s preference to a particular outcome

Ans. (d)

168. Which one of the following training methods compels trainees to assume different identities?

(a) Vestibule training

(b) Role playing

(d) Job rotation

Ans. (b)

169. “Each individual in an organization must know in advance what one is expected to achieve.” It is related to which of the following steps of MBO?

(a) Setting of organizational purpose and objectives

(b) Key result areas

(d) Appraisal

Ans. (c)

170. Match List-I (Manual/Handbook) with List-II (Activity) and select the correct answer using the code given below the lists:

List-I List -II

(Manual /Hand book) (Activity)

A. Policy Manual 1.Filing, correspondence and communication

B. Organization 2. Selected aspects in combined Manual form

C. Administrative 3. Decisions and Manual pronouncements of management

D. Handbook 4. Responsibility and authority of different positions

Codes:

A B C D

(a) 3 2 1 4

(b) 1 4 3 2

(d) 1 2 3 4

Ans. (c

171. Which one of the following is the correct hierarchy of the strategies formulated in organizations?

(a) Corporate strategies—business strategies— functional strategies

(b) Functional strategies—corporate strategies— business strategies

(d) Business strategies—corporate strategies— functional strategies

Ans. (a)

172. An effective direction tries to get work accomplished by subordinates without affecting their need satisfaction adversely. What is this principle of directing known as?

(a) Principle of maximum individual contribution

(b) Principle of harmony of objectives

(d) Principle of authoritative direction

Ans. (c)

173. Assertion (A): The top management in an organization should be mainly concerned with very important and complex problems and not with routine day-to-day problems.

Reason (R): This is stated by the scalar principle of the organization.

Ans. (c)

174. Consider the following statements:

Managerial Grid is a leadership style that emphasizes on:

1. concern for production

2. concern for people

3. concern for personality traits

4. concern for credibility of leadership

Which of the statements given above are correct?

(a) 1 and 2 only

(b) 2 and 3 only

(d) 2 and 4 only

Ans. (a)

175. Match List-I (Concept) with List-II (Explanation) and select the correct answer using the code given below the lists:

List – I List – II

(Concept) (Explanation)

A. Theory of specialization 1. Number of subordinates to be supervised

B. Departmentation 2. Plan of reporting in an organization

C. Span of management 3. Pattern of grouping activities

D. Chain of command 4. Breakdown of a complex task

Codes:

A B C D

(a) 2 1 3 4

(b) 4 3 1 2

(d) 4 1 3 2

Ans. (b

176. Consider the following statements regarding coordination:

1. Coordination cannot be voluntarily produced by a number of cooperating persons.

2. Most part of it is the result of voluntary attitudes on the part of people in an organization.

3. Coordination is a far more inclusive term embracing the idea of cooperation.

4. Charismatic leaders do not give weightage to coordination.

Which of the statements given above are correct?

(a) 1 and 2 only

(b) 1 and 3 only

(d) 1 and 4 only

Ans. (b)

177. Workers performing work involving equal skill but greater risk are paid some amount above the minimum wage.

What is this amount referred to as?

(a) Real wage

(b) Incentive wage

(d) Compensatory wage

Ans. (d)

178. In which one of the following theories is it assumed that the psychological forces shaping peoples’ behavior are largely unconscious, and that a person cannot understand his or her own motivations?

(a) Maslow’s theory

(b) Herzberg’s theory

(d) McGregor theory of X and Y

Ans. (c)

179. Match List-I with List- II and select the correct answer using the code given below the Lists:

List -I List-II

(Theory of Motivation) (Contributor)

A. X, Y theory 1. Frederick Herzberg

B. Expectancy theory 2. J Stacey Adams

C. Two factor theory 3. Douglas McGregor

D. Equity theory 4. Victor Vroom

Code:

A B C D

(a) 3 1 4 2

(b) 2 4 1 3

(d) 3 4 1 2

Ans. (d)

180. Maslow’s need-hierarchy theory of motivation has classified the human needs into following five categories:

1. Safety needs

2. Esteem needs

3. Social needs

4. Physiological needs

5. Self-actualization needs

Which one of the following is correct hierarchy of the above needs from low order to high order?

(a) l-4-3-2–5

(b) 4-1-3-2-5

(d) 4- 1-2-5-3

Ans. (b)

181. Which one of the following is not included by Henry Mintzberg in the depiction of managerial roles?

(a) Interpersonal role

(b) Informational role

(d) Organizing role

Ans. (d)

182. Which of the following is/are correct regarding coordination?

1. Coordination cannot be voluntarily produced by number of cooperating persons.

2. Coordination is, for the most part, the result of voluntary attitudes on the part of people in an organization.

3. Coordination is a far more inclusive term embracing the idea of cooperation.

Select the correct answer using the code given below:

Code:

(a) 1 and 2 only

(b) 1 and 3 only

(d) 1, 2 and 3

Ans. (b)

183. Who among the following has advanced the Power, Affiliation and Achievement motivation concepts?

(a) J. Stacey Adams

(b) BR Skinner

(d) David C. McClelland

Ans. (d)

184. Which one of the following is not a method of performance appraisal?

(a) Grading method

(b) Behaviorally-anchored rating scale method

(d) Paired comparison method

Ans. (a)

185. Consider the following statements about individual incentive system:

1. Individual incentive plans are used more frequently than organization based plans.

2. Individual plans can sometimes cause undesirable competition among peers.

Which of the statement(s) given above is/are not correct?

(a) 1 only

(b) 2 only

(d) Neither 1 nor 2

Ans. (d)

186. Which one of the following is an analytical method of job evaluation?

(a) Classification method

(b) Point -rating method

(d) Ranking method

Ans. (b)

187. Match List I with List II and select the correct answer using the code given above the Lists:

List -I List -II

(Contributor) (Management Thought/Theory)

A. Mary Parker Follett 1.Human relations

B. Henri Fayo 2.Integration theory

C. Elton Mayo 3.Scientific management

D. F.W. Taylor. 4 principles of management

Code:

A B C D

(a) 3 1 4 2

(b) 2 4 1 3

(d) 3 4 1 2

Ans. (b)

188. Identify the correct sequence of the following with regard to delegation of authority:

1. Creation of obligation

2. Authorization of actions

3. Determination of expected results

4. Assignment of duties

Select the correct answer using the code given below:

Code:

(a) 3-2-4-1

(b) 1-2-4-3

(d) 3-4-2-1

Ans. (d)

189. Consider the following statements with regard to ‘management by objectives’:

1. Overall objectives are set at the top of the organizational hierarchy.

2. Individual objectives coincide with the objectives of the organization.

3. Performances of employees are evaluated periodically.

Which of the statement(s) given above is/are correct?

(a) 1, 2 and 3

(b) 2 and 3 only

(d) 1 only

Ans. (a)

190. If a situation calls for pooling the authority of two or more managers, it is referred to as

(a) splintered authority.

(b) centralized authority.

(d) recentralized authority.

Ans. (a)

190. Which one of the following functions is concerned with synchronizing and unifying the actions of a group of people in an organization?

(a) Directing

(b) Controlling

(d) Staffing

Ans. (c)

191. With which one of the following is force-field analysis associated?

(a) Understanding the pressure for and against change

(b) Incessant coordination between production schedule and product distribution schedule

(d) None of the above

Ans. (a)

192. Which one of the following management thinkers argued in favour of separating planning from operation?

(a) Henri Fayol

(b) Luther Gulick

(d) F.W.Taylor

Ans. (d)

193. For calculating, which one of the following is Dr. Aykroyd’s formula applied?

(a) Living wage

(b) Fair wage

(d) Need based minimum wage

Ans. (d)

194. Who among the following has observed that bureaucratic staff increases in inverse proportion to the amount of work done?

(a) Laurence J. Peter

(b) Peter F. Drucker

(d) Northcote Parkinson

Ans. (d)

195. Under which one of the following conditions does false positive staffing error occur?

(a) Selection as well as performance scores are high

(b) Selection scores are low and performance scores are high

(d) Both selection and performance scores are low

Ans. (c)

196. Match List -I with List- II and select the correct answer using the code given below the Lists:

List-I List-II

(Selection Step) (Objective)

A. Reference checks 1. Swift evaluation of candidate

B. Preliminary interview 2. Evaluation of candidate including measuring mannerisms,

vocabulary, temperament, etc.

C. Selection test 3. Check authenticity provided in application blanks

D. Comprehensive interview 4. Measuring IQ of the candidate

Code:

A B C D

(a) 3 1 4 2

(b) 3 4 1 2

(d) 2 4 1 3

Ans. (a)

197. Consider the following stages of planned change:

1. Moving

2. Refreezing

3. Unfreezing

Which one of the following is the correct sequence of the

above according to Kurt Lewin?

(a) 1-2-3

(b) 2-3-1

(d) 1-3-2

Ans. (c)

198. Match List I with List II and select the correct answer using the code given below the Lists:

List- I List- II

(Contributor) (Leadership Style)

A. Robert Blake and Jane Mouton 1. Four-system model

B. W.J. Reddin 2. Normative model

C. Rensis Likert 3. Managerial grid

D. Vroom and Yetton 4. The 3-D theory

Code:

A B C D

(a) 3 4 1 2

(b) 3 1 4 2

(d) 2 4 1 3

Ans. (a)

199. Which one of the following is not a dimension of the managerial grid theory of leadership?

(a) Country club management

(b) Impoverished management

(d) Entrepreneurship management

Ans. (b)

200. Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ___________.

a. an assembly line worker

b. a laborer

c. a manager

d. a salesperson

(c;

Result Oriented SSC & Bank Exam Preparation Tips

Wednesday, April 24, 2013

UNIT III MCQS FOR COMMERCE PAPER III UGC NET

No comments:

Blog Archive

About Me